Customer Success Management - Basics To Advanced --> [ DevCourseWeb ]
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Customer Success Management - Basics To Advanced --> [ DevCourseWeb ]
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Torrent File Content (35 files)
[ DevCourseWeb.com ] Udemy - Customer Success Management - Basics To Advanced
Get Bonus Downloads Here.url -
Get Bonus Downloads Here.url -
182 bytes
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1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4 -
1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4 -
106.15 MB
1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4 -
59.06 MB
1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4 -
85.33 MB
2 - Readiness for Customer Success Management/4 - What Is Your Organizations Customer Success Strategy.mp4 -
27.77 MB
2 - Readiness for Customer Success Management/5 - What Is Your Role in Helping to Fulll Your Organizations CSM Strategy.mp4 -
37.89 MB
2 - Readiness for Customer Success Management/6 - What Assets and Resources Are Available to Help You.mp4 -
46.03 MB
2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4 -
30.57 MB
3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4 -
44.15 MB
3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4 -
107.65 MB
3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/9 - UNDERSTANDING THE CRITICAL PATH.mp4 -
68.09 MB
4 - Practical CSM Framework Phase 1 Preparation/11 - What Is Phase 1 Preparation All About.mp4 -
75.43 MB
4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4 -
42.16 MB
4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4 -
27.67 MB
4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4 -
57.66 MB
4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4 -
27.95 MB
4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4 -
55.39 MB
4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4 -
170.95 MB
4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4 -
34.53 MB
5 - Practical CSM Framework Phase 2 Commitment/19 - What Is Commitment All About.mp4 -
29.67 MB
5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4 -
164.98 MB
5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4 -
90.82 MB
6 - Practical CSM Framework Phase 3 Onboarding/22 - What Is PCSMF Phase 3 Onboarding All About.mp4 -
13.71 MB
6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4 -
49.64 MB
6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4 -
148.24 MB
6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4 -
24.04 MB
7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/26 - WHAT IS ADOPTION ALL ABOUT.mp4 -
162.88 MB
7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/27 - UNDERSTANDING IMPACTED USERS.mp4 -
72.93 MB
7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/28 - RESEARCH TECHNIQUES.mp4 -
46.98 MB
7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4 -
33.73 MB
8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/30 - STEP 1 DETERMINE ADOPTION REQUIREMENTS.mp4 -
32.35 MB
8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/31 - STEP 3 CREATE IMPACTED GROUPS.mp4 -
99.67 MB
8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/32 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4 -
78.43 MB
8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/33 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4 -
51.87 MB
Bonus Resources.txt -
386 bytes
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